Are international customs, duties, taxes, and fees included in the price of Vi?
No, the cost of your device does not include international customs, duties, taxes, and fees outside of the US.
These additional fees vary wildly based on what country, state, and province you live in. If there are additional fees, you will have to pay them upon delivery. Or, if your package gets held at customs, you may have to pick up and pay at the customs office.
In case you want to do some googling to find out what the charges might be in your region:
- We are shipping via UPS
- The price of Vi that is declared is the price you paid during the campaign
- The description of goods is “bluetooth headphones”
- The HS Code is 8518.30.20.00
If for some reason you encounter any problems receiving Vi, we are happy to provide any additional documentation or certificates you need.
Does Vi work for other sports besides running? Besides running, can Vi be used for other activities like cycling, weight lifting, swimming, etc.?
While the Vi device and hardware is designed for basically any type of sports activity (including cycling, gym and much more), version 1 of the full Vi training experience will focus on running. We are looking to add more activities based on what our backers are interested in. Please leave a comment and let us know what activities you’d like added in the future. Last updated: Mon, Jun 6 2016 9:27 pm EDT
Will Vi work for walkers too?
Yes, absolutely! Vi will help train all levels of walkers and runners. Last updated: Mon, Jun 6 2016 9:27 pm EDT
Do I need to use my phone, GPS, and/or bluetooth to use Vi?
Yes. You’ll need to bring your phone so that the companion app can start and stop your workout, track biometrics, measure and store your data, track features like elevation and GPS, and play your music while you train. Vi will communicate information with your phone using bluetooth. However, if you wish you can still use your Vi device for biometric tracking when paired with smart and sport watches (you can import your data to the Vi app afterwards), or to listen to music when paired with music players. But without the Vi companion app, you won’t get the full Vi training experience. Last updated: Mon, Jun 6 2016 9:28 pm EDT
Does Vi sync with other apps?
Yes and here are some of the apps that we are working to include: Fitbit, Jawbone, Strava, Runkeeper, Map My Fitness, Endomundo, Misfit, Pebble, Garmin, and Withings. If your favorite app is not listed here, you can try to import your data through Google Kit and Apple Health Kit and then have Vi pull your data from there. Last updated: Mon, Jun 6 2016 9:28 pm EDT
How much will Vi cost and when will I receive it?
The Kickstarter price is dependent on your pledge level. The first batch will ship in December, and the second in January. Retail price in stores will be around $249 to $299 at most retailers. Last updated: Mon, Jun 6 2016 9:28 pm EDT
Does Vi support other languages besides English?
At this stage Vi will only speak English, but we may expand and add more languages in the future. Last updated: Mon, Jun 6 2016 9:28 pm EDT
Does Vi have turn-by-turn directions?
No, but you can use your favorite turn-by-turn directions app in the background, like Apple Maps, Google Maps, or Waze, and Vi will continue to give you a full immersive vocal experience. Last updated: Fri, Jun 10 2016 6:17 pm EDT
Can Vi be paired to two separate devices at the same time?
Vi is not able to be paired to two devices simultaneously at this time, however we are working on this feature in the future. Last updated: Fri, Jun 10 2016 6:17 pm EDT
Does Vi support Ant+ devices?
Currently, Vi is only compatible with all Bluetooth devices. Last updated: Fri, Jun 10 2016 6:17 pm EDT
What’s the battery life of Vi?
Vi has 8+ hours of battery life when being used in active / training mode, and up to 12 hours when in resting mode to stream music or answer calls. Last updated: Fri, Jun 10 2016 6:17 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.